fbpx

Knowledge Base

Frequently Asked Questions

Installation

Typically, a rooftop installation involves the following steps:

1. Site visit to understand location and the project details.
2. Providing multiple installation options to customer.
3. Close on final system design and cost with customer.
4. Deliver all installation material at the site.
5. Construction of rooftop solar system.
6. Obtain required approvals from local electricity utility.
7. Install net-metering to get the system on the grid.
8. The solar system is up and running.

Net metering is the process by which the solar energy generated by a Rooftop Plant can be seamlessly Feed backed into the Utility Supply power grid of your DISCOM.
This is necessary to obtain the benefits of solar – zero / reduced electricity costs, and zero carbon footprint.
Net metering is beneficial for owners of Rooftop Solar Power plants, on days when you are not able to utilize the electricity generated by the SPV plant in daytime, Net metering allows you to utilize the power back from grid at night time, thus balancing out your daily usage for KWh units. 
This is the immediate effect of net metering on the customer’s electricity cost, and energy usage.In principle, net metering is a billing mechanism that credits solar energy system owners for the electricity they add to the grid. 

Right now, for  customer in India, net metering feeds solar energy into the main grid, reducing the usage of electricity from the utility company, and thus reducing the electricity bills.
In India, as of now in 2018 , Net metering allows users to connect their SPV plants on First come first serve basis, as Nearest Transformer loading in your neighborhood is at 40% only .

Therefore it is important to understand, If you Opt for a Rooftop Solar Power Plant as a First Customer in your Area, the Feed-in Tariff  you will get will be higher as compared to a person opting for Solar after you (connected on the same transformer ) 
to know more about net metering , Follow our Blog & newsletter .

In order to get a net metering connection, the local utility company has to review & approve the solar project.

Once that the project is approved, Utility provides an updated bi-directional meter which is to be connected with your LT panel where Rooftop Solar Power is connected to the house load connection alongside the utility connection. This new meter is able to calculate net metering, measuring the electricity flowing from both the Rooftop solar system & electricity utility grid into the your establishment.
If you have excess power being generated by the Solar Rooftop Plant , which is not being utilized by house loads , the power is sent to the grid & your bi-directional meter spins in the opposite direction , displaying units feed-into the grid.

The time required for obtaining utility permissions is ever-evolving, & varies across states and regions:

1. In Haryana and Delhi, the utility permission phase is completed in 2-4 weeks.
2. In Uttar Pradesh , it typically ranges from 4-7 weeks.
So,
Basically in Delhi NCR , with various DISCOM’s & Supply channels into place , this process could take anywhere between 3 to 8 weeks.
as it depends on the utility company & the city.

SolarOcta helps customer through the application and review process with the local utility company,
till the new bi-directional meter is installed.

Cost of this Bi-directional Meter & Utility Application Fee is Borne by the Consumer , as DISCOM’s only allow these meter’s to be Sold to the End Consumer.

From the time of sales confirmation (advance payment), it usually takes 3-4 weeks for installation to start. The on-site construction / civil work phase is typically, 7 days for residential projects, and 1-2 months for larger commercial projects.

The time required for obtaining utility permissions is ever-evolving, & varies across states & regions:

1. In Delhi, it typically ranges from 4-6 weeks.
2. In Haryana, it depends on the utility company,city & ranges between 4-6 weeks.
3. In Uttar Pradesh , it generally takes 8 weeks.

Yes, you can. In this case, you might need to go with an off-grid or a hybrid solar approach, where the battery – inverter systems continue to work as earlier with solar power added to the system.

Please see the next FAQ for a more detailed view.

Economy

These industry leading brands have manufacturing and field experience of over 5 years and their panels are well-regarded for their value-for-money performance.

Solar Panels

 

 

Inverters

 

Mounting Structure

Galvanized Iron. Roof mounted.

Premium

These industry leading brands have manufacturing and field experience of over 10 years.

 

Solar Panels 

 

 

 

Inverters

 

 

 

 

 

 

Mounting Structure

Galvanized Iron or premium Aluminium structures. Roof mounted.

Both Premium and Economy systems come with:

SolarOcta Monitoring

Monitor the performance of your system, and sends you information and alerts .

Just like you pay attention to the mileage of your car to make sure it is maintained well, SolarOcta monitoring empowers you to ensure your system is running at top performance.

High quality components

All components are certified brands by MNRE and meet even stricter international standards. Components come with strong manufacturer warranties and SolarOcta offers free maintenance for two years.

Low interest financing.

SolarOcta is a solar loan partner, which means you get extremely competitive rates.

Load More

Financing

Yes, SolarOcta helps customers with getting solar loans.

For residential projects, SolarOcta facilitates customers get EMI-based term loans, and this facilitation fee is included in the cost of the project.

For commercial and industrial projects, both loans and OpEx/PPA financing might be available depending on the project size and customer profile.

We love helping those who are helping save the environment by opting for a Rooftop Solar Power Plant !

For Individuals

Loan Amount Limits

Up to ₹25 Lakh or 85% of project cost (whichever is lower)

Interest Rate

Home loan top up: ~9%

General: 10.65%

Women: 10.15%


For Commercial Sites, Factories, Colleges or Hospitals

Loan Amount Limits

Up to ₹1.5 Crore or 80% of project cost (whichever is lower)

Interest Rate

Upto ₹25 Lakh: 10.65%

More than ₹25 Lakh: starting at 9.5%


For Housing Societies

Loan Amount Limits

Up to ₹1.5 Crore or 80% of project cost (whichever is lower)

Interest Rate

General: 10.65%


For all categories

Loan duration

Up to 7 years

Loan processing time needed

Typically 3-4 weeks

Loan processing charges

Up to ₹1 Lakh: Free!

Above ₹1 Lakh: From 0.50% of loan amount

Insurance Requirements

Solar assets created with such bank loans need to be insured in favour of the bank for the duration of the loan.

At the time of the site visit, please provide the following documents:

1. PAN Card

2. Proof of Identity

3. Proof of Address

We will match your requirements across our bank and lender partners to find the best loan for you, guide you through the KYC process, and facilitate the approval process so your installation work can start at the earliest.

Yes, as long as the quality of the components and project is feasible, banks can process the loan in parallel to the installation.

There are other activities that can be done while the loan is being processed. In most states, a permission is needed from the local utility before installation can begin; this can be done while the loan is being approved.

The Central and many state governments have announced tax benefits and subsidies to promote solar energy.

Currently, consumer could be eligible upto 30% subsidy from central government. Approval of subsidy comes with mandate of using MNRE approved Indian and/or value segment panel and inverters with limited quality options. In addition, subsidy approval and disbursement process is opaque, frictionful and requires extensive paper work.

Most of our customer have been unable to get the subsidy. At the current low prices, the subsidy only compromises the long term system quality and the customer ownership experience.

Residential end consumers: In an effort to help our customer with highest and varied quality options, timely and transparent solar buying experience, we are unable to support subsidy.

Commercial consumers:Subsidy is not applicable.
Accelerated Depreciation (AD) related tax benefits are applicable and we will be happy assist with the processes.

Load More

Maintenance

You don’t need to do much to maintain the system in good condition.

The solar system uses Photovoltaic (PV) cells, which are very robust and low-maintenance.

We recommend a monthly cleaning of the panels with water.

Other than that for any issues, you can reach out to SolarOcta directly .

SolarOcta is the one-stop source for all things solar, post-installation.

We help with the following actions for the customer:

1. Regular and real-time tracking of solar energy generation.

2. Reports for the savings provided by switching to solar.

3. System details are available on the app for easy access.

4. One-click support for any service requests.
5. Easy to share impact and savings with friends and family.
6. Referral program with referral bonuses and tonnes of goodwill.

Solar Panel:

10 year manufacturing defect warranty by manufacturer.
25 year performance warranty.
Less than 1% annual degradation in line with international standards.
MNRE and International Standards Certified.

Inverter:

5 year warranty by manufacturer.
MNRE and International Standards Certified.

Mounting Structure:

80-micron Galvanized Iron or Aluminum. Designed for 150kmph wind speeds and more than 10 years of structural integrity.

Free 2 year maintenance is included with all SolarOcta systems:

Free data for SolarOcta monitoring device, with information displayed .
Contact SolarOcta Support directly from the portal.
Alerts and notifications about system maintenance on the app.

Onsite troubleshooting.

Replacement of any part of the system, caused by design or structural.
Excluded: Routine washing and cleaning of panels is to be done by the customer.

SolarOcta provides a free 2-year annual maintenance package to all our customers.

The package includes:

1. portal with access and maintenance alerts.
2. 48-hour response time on all support / service calls.
3. Troubleshooting for all issues.
4. Repair of all malfunctions (not including costs of parts).
5. The maintenance package can be extended at any point beyond 2 years, by paying a minimal fee.

We would recommend you to do it. Think of the solar installation as analogous to buying a car; just like you would buy insurance for your car, we suggest you do the same for the solar installation.

In the case of systems purchased through bank solar loans, the bank would require insurance to be in place for the duration of the loan term.

To know more about the Car analogous , head on to our blog section.

Load More


Load More

To know More about Solar Power, Food Security, Water Security, Waste Management & all new Industry Updates.
Fill in your Info So we Can Reach Out to you With Amazing New Updates from Around the world!

Save Money With Solar
close slider

Save Money With Solar

%d bloggers like this: